Customer Testimonials

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DealerRater Apr 8, 2021

Josh Lee greeted us immediately upon entering the showroom. My husband shared our horrible experience at an Austin GMC. He and Martin were GREAT! They were able to give us the exact car we wanted at a good price. We’ll definitely and happily recommend Nyle Maxwell GMC!

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DealerRater Apr 7, 2021

Received immediate greeting & quick service upon arrival this morning for an oil change & 30,000 mile multipoint inspection. The work was done in a timely manner. Always enjoy working with Chad. He explains everything that the service associates will do/have done.

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DealerRater Apr 6, 2021

Chad was able to get my vehicle taken care of but organization within the service department needs attention Having an appointment is a complete disappointment

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DealerRater Apr 4, 2021

Martin provided an amazing sales service for my wife and I. The entire team at Maxwell helped ease the stress of buying a new GMC, and we were well taken care of by the Maxwell’s sales team! We look forward to any future dealings with this great company!

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DealerRater Apr 2, 2021

As usual, the service was great!! The only reason I gave 4 not 5 stars was the part recommended was not in stock and had to be delivered. I waited a while. But I was kept updated on it, so I knew why I was waiting Alicia is always very helpful & friendly!!

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DealerRater Mar 31, 2021

Service is great. I’ve dealt with Scott Murry for years and has always been helpful and great to work with and takes time to listen.

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DealerRater Mar 30, 2021

Chad was very helpful and informative about my 2921 Sierra SLT. Thanks for the good information and conversation. Look forward to his assistance in the future.

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DealerRater Mar 29, 2021

Great group of folks I appreciate the help. They got me exactly what I wanted and needed. The truck is fantastic. I will come back again

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DealerRater Mar 25, 2021

Thanks to Scot for taking care of our car repair needs. We can count on knowledge, organization, and attention to detail. Thank you so much.

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DealerRater Mar 25, 2021

Alicia is awesome; very customer oriented and professional. She always ensure my vehicle is taken care of when I bring it in. Dealership make you feel welcome.

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Cars Mar 22, 2021

Absolute best around. Repeat customer for several years. Whether purchasing, service, or parts, simply put there is none better. Each encounter we have had with the Nyle Maxwell Family of Dealerships, just gets better every time. They do what they say they can do, and go above and beyond. Always the best, thanks to Tom, Tyler (sales), Chad (accessories), Scot (service), and Mark (financing). You will not find any better outside of The Nyle Maxwell Family of Dealerships.

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DealerRater Mar 22, 2021

We have purchased several vehicles over the years from the Nyle Maxwell Family of Dealerships. Most recent Nyle Maxwell GMC in Round Rock, Texas. Most recently, we purchased a 2021 Sierra AT4. Tom, Tyler, Chad, and Mark were outstanding as always. They are a relfection of all of their dealerships whether it be sales, service, or parts. You can expect the same royal treatment regardless of which of their dealerships you visit. If they say they can do it, then they will get it done. They always display the utmost professionalism, and dedication to the customer. The transaction was and always ...

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DealerRater Mar 19, 2021

Great service, fast in and out great rates. Out of city buyers. Really recommend dealing with Jose Hernandez. Great people skills and too the point service and pricing.

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DealerRater Mar 11, 2021

From purchase to now my. 6th service appointment, I have never been treated like anything but family. This is my second vehicle purchased there and I would not hesitate to shop there again

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DealerRater Mar 3, 2021

Upon arriving got the best welcomed by Bryce, such a nice and very helpful service. Always take my vehicles to GMC Nyle Maxwell love the service there and wouldn’t go anywhere else. I trust them with my vehicles and been going there for years.

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DealerRater Mar 1, 2021

Very friendly and made the entire car buying experience less stressful. Dylan did an excellent job in putting our concerns to rest. We will definitely recommend him and this dealership.

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DealerRater Feb 27, 2021

Toby and his team were excellent to work with on my purchase of a new Yukon AT4! He managed my factory order and had my new truck delivered when it arrived. Seamless purchase experience, they way all dealerships should be (but aren't). I had the option to make my purchase closer to my home in Houston, Texas. No other dealership treated my search with the professionalism that Nyle Maxwell's team provides.

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DealerRater Feb 5, 2021

Scot continues to provide Outstanding service for my two GMC vehicles. If I have a question, he answers it and provides the corresponding service. He ensures I know what is needed and upcoming services. He gives me options on the required service. He is My Service rep.

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DealerRater Feb 3, 2021

For service, call Scot Murray! He’s been my GM “go-to” guy for 16 years. He and his team have never let me down.

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DealerRater Jan 25, 2021

Chad was very attentive and compassionate. Someone stole all 4 of my hubcaps a couple of weeks ago. I was still a little distraught about it. It was refreshing to have someone to listen to me.

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DealerRater Jan 21, 2021

Love this dealership! Scot, Guy and the rest of the team are very personable and accommodating. I was in/out in under 90 min for oil change, state inspection and wiper blade replacement. Unlike a competitor who took more than 3 hours for the same work on different vehicle. Thanks for continuing to be terrific!

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DealerRater Jan 16, 2021

Chad helped me lots with my Yukon XL when it broke down...during difficult Covid times her remained positive...appreciate his communication and friendly disposition.

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DealerRater Jan 14, 2021

I bought my Acadia from Nyle Maxwells and have had all the service performed at the dealership in Round Rock Texas.Always great service too

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DealerRater Jan 14, 2021

In my opinion this is the number one GM dealership in the Austin area ! I have purchased 5 trucks 8 vehicles total from this group over the years !

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DealerRater Dec 9, 2020

Dylan Davis did an excellent job on finding my GMC Sierra 1500 SLT. Thanks to Alex for working a great financing for the new truck.

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DealerRater Dec 8, 2020

Scott in my go to service person Been taking care of me for years. Always make sure I’m happy. 5 trucks and has always made me happy.

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DealerRater Dec 7, 2020

I feel sure when I take my car to Nyle Maxwell that I will in good hands. Scott gives me good advice and is honest.

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DealerRater Nov 23, 2020

Dylan, Stephen and Alex were all very friendly and made the buying process quick and easy. I would definitely recommend using them in the future!

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Cars Nov 23, 2020

Good job. Liked the sales rep very knowledgeable of the product. The manager was helpful as well. Settled on price quickly and had a good time.

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Cars Mar 17, 2020

Justin Mayes and the entire team are absolutely amazing at Nyle Maxwell. We got a true red carpet experience from not only Justin but from Management. Justin provided world class service. He is my forever Car Guy. We will be back and we will refer everyone we know. We are grateful and blessed for such a great experience.

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Cars Mar 5, 2020

Quick and easy no bull experience. The sales and office staff were friendly and zero pressure. This was my 2 vehicle purchase here in the past few years. Great dealer

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Cars Feb 29, 2020

Brandon was great with helping me find many rebates and a low down payment I would recommend them very much the only reason I didn’t buy is because of an insurance problem.

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DealerRater Feb 23, 2020

Jeff Schneider sold us our car and he was so professional and so kind. Very helpful and a pleasure to work with. Thanks Stacy Perry

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DealerRater Feb 23, 2020

Jeff helped us out this evening and was so very helpful. Buying a car can be a painful process and he made it so easy despite the few humps we ran into with trying to finance. He definitely took a difficult situation and made it bearable for all of us. He took his time to explain everything into detail and make sure we understood and knew what we were waiting on. We were there late but he hung out and just sat and visited with us while we waited and it made the time pass much quicker. We appreciate all ...

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Cars Feb 21, 2020

Michael was great to work with, and Alex in Finance was as well. A very easy process, and I’m enjoying my new truck very much.

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Cars Feb 12, 2020

By far the BEST customer service I’ve ever received buying a vehicle. Dylan was so knowledgeable about the whole process and provided various options to fit my preferences. Highly recommend asking for Dylan.

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Cars Feb 11, 2020

I would drive an hour and a half again to get that same excellent customer service at Nyle Maxwell GMC. From setting up the appointment to finishing the repair, everyone was professional and extremely courteous. Special thanks to Alicia, our service advisor. And a late but very special thanks to Toby who made the purchase of my new vehicle a stress free pleasurable experience.

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Cars Feb 9, 2020

Chad did a really good job. Very courteous and respectful. Answered all my questions and introduced me to options. Very happy with my salesman. He also check on my the next day to see if all is well. Very nice

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DealerRater Dec 28, 2019

Buying experience was very good but when a problem occurred this guy wont return calls even though he texted me to call him (3 in a month) about rebate, issue still not resolved

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Cars Sep 8, 2019

Great dealership with amazing personnel from salesman to finance! We enjoyed the showroom and were treated like special guests. The Acadia we bought is a beautiful and comfortable vehicle.

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Cars Aug 1, 2019

Super great experience. Everyone was so professional and no high pressure to make a purchase. I would highly recommend to all my family and friends.

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Cars Jun 21, 2019

Brought my truck in for an oil change. Scott Murray took care of me quickly and professionally. Scheduled my oil online through the GMC app and they were did a great job.

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Cars May 29, 2019

Todd Sloan is my service adviser for quite some time and took care of my service need in a professional and courteous manner.Good job done.

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Cars May 19, 2019

Katherine Dobbs provided great service when we took our vehicle in for a safety recall repair! She was proactive and called us to schedule to have the safety recall repaired as soon as possible.

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Cars May 2, 2019

Had my truck over there again with Scott and the guys in service they are super fast and super friendly I recommend these guys for any of your vehicle service needs

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Cars Apr 25, 2019

Such a great team that has made every step of the process easy. From the sales department to the service department. They have all been fantastic!

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Cars Mar 30, 2019

I went in to buy tires and get my pickup inspection sticks I was taken in and done In less than two hours kudos to my service advisor Scott Murray for taking good care of me

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Cars Mar 24, 2019

This was the best auto buying experience that I have ever had. Great job guys and can not wait to do business with you again.

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Cars Feb 2, 2019

Jesse and Marshall were nothing less than amazing. Upon arrival I was greeted by Marshall in a timely matter. They had the vehicle I was coming to look at pulled up and waiting for me to look at. Test drove it around and they let me go wherever I wanted to take it to get a good feel for the suv. After some negotiations and final numbers, I was happy with my trade in offer and the discounted price of the vehicle. Paper work with Donna was quick and painless. Was pretty much in and out 2 1/2 hours. Didn’t feel ...

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Cars Jan 24, 2019

Great overall experience! The sales team listened, worked to get me MY deal and made every effort to do business with me knowing I had options. They EARNED my business!!

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Cars Dec 27, 2018

Great service. Best experience I’ve had buying a car. Knowledgeable staff. Great facility. No going back and forth about the sale. Would definitely go back.

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Cars Nov 30, 2018

The guys at Nyle Maxwell took good care of me. I’ll definitely use them on my next purchase.

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DealerRater Nov 8, 2018

I give them a full 5 stars because Martin was honest, understanding, patient, and genuinely a great guy. Me and my family have so far purchased 3 vehicles from this dealership and will always recommend them due to the experiences and personnell. Donna who helped with the financial paperwork. She was very informative and knew a lot about the 2018 ram 2500 Tradesman Crew Cab I had purchased. Katherine in service was also very kind and informative of any questions or concerns I had.

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Cars Sep 14, 2018

Both Kathryn and Laura provided friendly & professional service while servicing my 2017 Seirra 4×4. My truck was previously waiting for 4dys untouched at the dealership I purchased it fromthough I was told it was being triaged. Kathryn understood my frustration, kept me informed and had my truck repaired all in a timely manner within a couple of days. Their honesty and excellent service gained your dealership 2 new customers. I will now have all my service and hopefully future purchases at Nyle Maxwell in Round Rock.

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Cars Aug 12, 2018

Everyone at Nyle Maxwell GMC was very helpful, friendly and so very accommodating. We will definitely be referring others to them if they are shopping for a new vehicle.

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Cars Aug 1, 2018

Recall was done in very short order. I was kept up to date on the repair from the time I got there until it was completed

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Cars May 29, 2018

The buying process was smooth & pleasant. Toby, Shawn, Tom, & Alex we’re professional and we left with the pickup we wanted as well as four new friends. What more could we ask for from this type of experience?

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Cars May 21, 2018

Shout out to Toby and his sales team for making our purchasing experience a great one. We will continue to recommend friends and family. Thank you to the finance department for getting us in and out!

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Cars Apr 26, 2018

This is my second lease with Nyle Maxwell. I love my new Terrain. Tony Clayton and Mark are my heroes. Everyone professional and knowledge and worked hard to stay in my budget!! Will be back in Three years for my next lease.

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Cars Apr 9, 2018

Excellent service as always! The service department personnel are professional and treat me as a valued customer. The mechanics are outstanding. Special thanks goes out to Scot and Ernie.

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Cars Apr 7, 2018

I like this dealership so much that I won’t take my vehicles anywhere else to get maintenance done on them. They are fast with their service and prices are better than their competitors. Joe Quandt and Scot Murry are why I continue to do business at Nyle Maxwell GMC in Round Rock

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Cars Apr 4, 2018

If you are looking for the following: - Exemplary service - Caring, friendly, fun staff from front to back desk - Willing to go above and beyond to help you Then this is the place for you! I went over 7 dealerships, before I ended up buying at this one. The way everyone worked together, from the sales guy Bryan, to Joe (used sales car manager), Shawn (new sales car manager, Dona (finance) and their director; was the reason I decided to buy there. Of course I would suggest to shop around for the best deals, but before you buy go ...

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Cars Apr 2, 2018

Joel Guevara was wonderful...knowledgeable, extremely pleasant, worked to “make it happen” and patient! Look forward to a great relationship with Nyle Maxwell; thanks Joel and Maxwell GMC!

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Cars Mar 23, 2018

Great thank y'all very much. Wonderful job as always.

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Cars Mar 23, 2018

Nyle Maxwell Service department is the best, hands down! Scot Murray deserves a gold star for consistently providing THE best customer service experience. My husband and I drive COMPLETELY across town to get the Nyle Maxwell experience and Scot's hospitality!

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Cars Mar 21, 2018

Bryan Unger is a fabulous salesman. He is giving us 100% I am looking forward to more dealings with him. Give him a try. Thanks Bryan, keep it up.

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Cars Mar 8, 2018

great customer service and my sales man was very helpful. my friend recommended me to the dealership and i really was helped out fast a they were kind

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Cars Mar 8, 2018

Jesse is a Rockstar and deserves a raise he works hard and provides the best service, winner winner winner winner winner winner winner winner winner winner winner

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Cars Mar 1, 2018

My experience with Nyle Maxwell GMC and salesman Jesse Martinez in the purchase of my pickup was awesome. They gave me a great price and they found me the financing for my truck. They did a great job in detailing and getting my truck for me to drive home. Very happy with my salesman Jesse Martinez .

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Cars Feb 27, 2018

My experience was great! Tony and Jesse were great! This is our third purchase from Maxwell. They made this a great and easy process. Very pleased! They do such a great job!

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Cars Feb 26, 2018

Mark Lof-John Rector-Alex Munoz and Toni Nygen for helping me on a smooth purchase. Love my truck and recommend everyone to give these guys a chance to show they are there to help. Thanks everyone, Ruben Rodriguez

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DealerRater Feb 21, 2018

Our salesperson , Bryan Unger, was unlike any we have had before - and we’ve been through the process of looking/buying a vehicle many times. He was AMAZING! Not the typical “salesman” - he was genuine, honest, kind and professional. He spoke highly of working for Nyle Maxwell and his pride and passion for his job shows! Every employee we encountered was polite and professional (NOT pushy, interrogative or condescending - as we have experienced so many times before). Honorable mentions are the finance manager, Alex Munoz, and the Jeep guru, Rocket, who had extensive knowledge regarding our new ...

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Cars Feb 21, 2018

Our salesperson , Bryan Unger, was unlike any we have had before - and we’ve been through the process of looking/buying a vehicle many times. He was AMAZING! Not the typical “salesman” - he was genuine, honest, kind and professional. He spoke highly of working for Nyle Maxwell and his pride and passion for his job shows! Every employee we encountered was polite and professional (NOT pushy, interrogative or condescending - as we have experienced so many times before). Honorable mentions are the finance manager, Alex Munoz, and the Jeep guru, Rocket, who had extensive knowledge regarding our new ...

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Cars Feb 19, 2018

I LOVE my truck (which I bought at Nyle Maxwell just like my last 2 trucks) and would not consider taking it anywhere else. Scott Murray, met service manager, has consistent provided above and beyond customer service. Thanks for being such a trustworthy place!

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Cars Feb 12, 2018

The team at Nyle Maxwell GMC is great! They do a great job and do it quickly. They also recommend services which you vehicle needs. I would recommend them to anyone.

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Cars Jan 31, 2018

While visiting my son in Austin, the issues with my 18 year old truck got to the point where it was no longer reliable as my daily driver. I decided that I would buy a new one. I walked out of 3 dealerships because the sales people quoted me prices that they had no intention of honoring. They were lying to me and giving me the run-around and I didn't have time for that. Mr Fry at Nyle Maxwell GMC quoted me a price on a truck that I liked and much to my surprise, that is the price I paid. ...

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Cars Jan 29, 2018

Met the sales guy named Jesse and helped me out buy my first car through a dealership. Greate help, he helped me find the best intrest rate possible, highly recomended

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Cars Jan 12, 2018

After a horrendous day, took my car for service because it was leaking oil mid afternoon with no appointment. My service advisor has always been Scott Murray. Scott is always professional, courteous, reassuring, and informative about services rendered. Luckily, it was nothing big! Thanks Scott Murray once again for exceptional service, given my situation. Please give him a raise!

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Cars Jan 10, 2018

Great job!! They were very fast and thorough when diagnosing the issues with my Denali. Prices were more than fair and service was completed as promised. Again great job!!

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DealerRater Feb 20, 2017

Drove down from DFW to pick up a used truck. It was a great experience, and Matthew was a very organized and professional salesperson that listened well to what our needs were in the week leading up to the purchase. Thanks also to Donna in the finance department. Nice doing business with people like y'all!

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DealerRater Jan 24, 2017

We went in to the dealership just to look around. Joel met us outside. He asked what we wanted and set to work finding a vehicle that was just right for our family. Every person we came in contact with was friendly, helpful, and respectful. Other salesmen talked with our children and made us feel welcome. We were overwhelmed with how much they did to help us get in the right vehicle for the right price. Even the finance guy, Alex, was friendly and able to explain everything to us. We felt incredibly welcome and listened to. There was no ...

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DealerRater Jul 9, 2016

Nyle Maxwell GMC in Round Rock, Texas is a great organization. Clayton Cunningham truly works for the customer. His professionalism is second to none. Very happy with my new truck. I will recommend to all my friends.

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DealerRater Jun 6, 2016

I was looking for my "empty-nester-mid-life-sporty-luxury-classy-yet roomy-unique-two-seater" vehicle. Unknown to me , that vehicle had arrived just hours before I stopped by Maxwell GMC Round Rock. Marshall Pantalion is a professional and knowledgeable young salesman who met all the conditions I requested before buying the car from him....and there were quite a few. The only reason for not give this dealership five stars?---most of my day was waiting on the finance department to conclude a deal I was already preapproved on. I had to miss an entire day of work because of this. I love my Dodge ...

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DealerRater Nov 4, 2015

Janie was very easy to work with - no pressure. Explained everything and answered all questions that I had. Alex (in finance) was great as well - no pressure to buy any extras that I didn't want to purchase. Easy to understand all the terms and paperwork.

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DealerRater Oct 27, 2015

The personal were friendly and they listen to what I needed. They said they could do what I ask and they did it. I am very happy

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DealerRater Oct 27, 2015

We have worked with this dealership for 12 years - ALWAYS treated fairly and professionally. We have purchased 5 automobiles from Tom and this is the ONLY place we service our cars with Scot. Wouldn't go anywhere else!

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DealerRater Oct 27, 2015

Nyle Maxwell's service department personnel are outstanding. My wife and I continue to deal with this dealer after buying our first new car from them in 2004. Our over 11 years of dealing with them is primarily because of their professional and caring employees in the service department.

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DealerRater Oct 26, 2015

Its a pleasure to deal with SCOTT. I have been coming here since you got the GMC dealership. I am very happy with the service and the service representative. Kep up the good work.

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DealerRater Oct 26, 2015

Tom Gammon greeted me immediately and introduced me to Chad Montey who helped me find and purchase the 2015 Sierra. Chad was knowledgeable and professional. It was a great buying experience.

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DealerRater Oct 26, 2015

The young lady who assist me was very professional, salesman Shane came back and visit. Warm welcome back. Love the Atmosphere. Love the set-up while waiting Coffee and Drinks on the house with snacks all free

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DealerRater Oct 26, 2015

Everyone was very courteous, pleasant and very helpful. Not only did they give me the most possible for my trade-in, but i was also able to work in extra protection for my new sierra (all within my budget) thanks to Alex and Janie! There was absolutely no pressure to buy and overall this was my #1 dealer experience which will have me coming back for anything as well as referring any friends or family.

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DealerRater Sep 16, 2015

Our experience was great. This dealership is very friendly and made you feel comfortable with no pressures. The salesman, Tanner, was great. Even though he has only been selling cars for little over 3 weeks he knew everything about the cars & their features. He is going to be a great salesman that people will trust and he has a great personality with honesty.

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DealerRater Sep 15, 2015

Your service department has outstanding staff. They greeted me and took care of my concerns in a very courteous manner. My vehicle was serviced within an hour. Even though I didn't have an appointment, they still got the job done in a timely manner. I appreciate their outstanding service. G. Gray Austin, TX

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DealerRater Sep 15, 2015

Scott Murray is always great to work with. He had my car analyzed and problems identified and resolved in one day. The customer waiting area and Wi-Fi are excellent assets and provide additional convenience.

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DealerRater Sep 1, 2015

Chad was great, he was able to get most of the deal done over the phone, and he did a great job of going over all the features of my new truck. I had a great car buying experience.

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DealerRater Aug 26, 2015

They recognize me and treat me like a valued customer. My Service Writer even recognized that I was in a new truck and asked me about my old truck! The Wi-Fi in the waiting area is a huge plus. It allowed me to get some work done while I was waiting.

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DealerRater Aug 19, 2015

Very courteous and the waiting area is very comfortable. Very fresh and clean atmosphere! Easy in and easy out made my service experience very pleasant!

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DealerRater Aug 13, 2015

I came in because the navigation system was not working. For some reason, my extended warranty would not cover the expense of reprogramming. That did not put me in a wonderful mood but my service rep, Scott, handled the issue professionally and kept me aware of the progress while reprogramming. He even offered to have me driven to a nearby restaurant for lunch. While I was there, even the technician visited with me to keep me updated. The final bill was exactly what I was quoted and I left as a very pleased customer. There is no doubt that I ...

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DealerRater Aug 12, 2015

This was our second GMC purchase this month. My experience was awesome. Tony listened and found what I wanted in a car, Jeff walked me through all of the car's bells and whistles, and Francisco handled financing the easy way. Great teamwork!

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DealerRater Aug 12, 2015

Once again the team at Nyle Maxwell GMC hit another home run for us! They worked hard together to get us the deal we needed for the vehicle we wanted. Thanks to all, Janey, Tom, Mark, and Donna! Jeff Simmons

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